MARCOM achieved a 50% increase in quote creation speed and an 80% reduction in final review times by using ClearlyApps.
MARCOM Services is a small business based in Coastal Virginia which provides corrosion prevention and maintenance services for marine and industrial clients. Their services include ultra-high-pressure hydro blasting, abrasive blasting, specialized coating, rust removal, and other corrosion control services. The company has been in operation for over 11 years and employs a team of nearly 100 experienced professionals.
MARCOM Services initially relied on paper-based processes to create quotes and estimates. The process involved manually writing details of the job, including materials required, amount of labor required, additional costs, and comparing costs to historical data. The team members had to rely on their memory to retrieve historical data, and they often had to spend a large amount of time searching through stacks of paper. This process was time-consuming and prone to errors, resulting in inaccurate quotes, missing deadlines, decreased quote throughput, and restricted business growth.
To improve their quoting and estimating process, MARCOM Services decided to invest in custom software. They worked with Cleary Apps to create a custom application that would allow them to quickly create and manage quotes while maintaining a searchable data repository. This allowed the team to quickly respond to client requests and improve their overall customer service.
Since implementing the custom software, quotes creation is 50% faster with final review times reduced by 80%, resulting in quicker, more accurate quotes. This time reduction and increased throughput has directly contributed to a significant increase in profitability. Overall, the investment has allowed MARCOM Services to improve their efficiency, increase profitability, reduce costs, and enhance their bandwidth for customer service. They are now well positioned to compete with larger competitors in the industry and expect future growth.